Yes, the quick book file is closed during backup. I suspect the bit level analysis done by ati is failing to recognize a change to the file and so is not properly backing up the file. I have seen a handful of different error codes, and sometimes it is just really slow and crashes trying to open it.
I know the file is corrupt because the quickbook error I receive when opening the file is different every time. It is amazing to me that the good and bad job can run side-by-side and yield different results. I can again make a new job, and it will yield good qbw restores for a few weeks before it fails again. This will continue for a few weeks, but then the new job becomes corrupted and both are corrupted and never self-heal. If I run the old and new backup job side-by-side nightly, the old job yields corrupted qbw restore files, the new one yields perfect qbw restore files. If I make a new backup job, the qbw file again restores perfectly. Additionally once the file is corrupt in cloud backups, even after running the same back job many times, restoring the file still yields a corrupted qbw file. Initially the backup, restore, and open in quickbooks works perfectly! But after a few weeks of nightly cloud scheduled backups, eventually restoring the qbw file and opening it in quickbooks generates errors in quickbooks and the file will not open.
QBW file by downloading from either the cloud backup portal or from restoring via the ati2018 application. We use ati2018 to backup our quickbooks folder.
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